Cloud OCR SDK - FAQs

Getting started

How to start development?

  1. Create your personal developer account for free: https://ocrsdk.com/
  2. Register an application & select your data processing center
  3. Develop your application & start testing

What is the technical base of the online SDK?

Where can I find the Terms and Conditions?

Where can I find the AppID?

  • During registration of your developer account you specified an AppID - read more...

How to get technical support?

  • ABBYY customers that have a contract based subscription can contact ABBYY Technical support directly. They do not have to post their questions publicly online - but if they are of general/public interest, you, of course, can start a new discussion in the forum

What is the underlying ABBYY technology?

The ABBYY Cloud OCR SDK is based on ABBYY FineReader Engine for Windows. The service is regularly updated. Learn about the underlying FineReader Engine technology >

Data security & protection

Where are the documents processed?

Developer deploying the ABBYY Cloud OCR SDK into his application can select from two data processing locations:

  • European Union (The Netherlands)
  • United States of America (Added: April 2019)

How do I define the processing location?

You have to define the processing location during the step of creating your app.

Do you need to change the processing location in your existing app? Once you have created your application, you cannot change the data processing location any more - you selected the processing location already before you created it. How to solve this issue? If you already use European Union as data processing location in your application, and would like to add the USA as a new processing location, you must create a new application - and select the USA as a data processing location in this new application.

How long will ABBYY store uploaded documents and processed data?

  • ABBYY OCR SDK will automatically schedule any uploaded image for deletion once any of the following conditions is met:
    • forty-eight hours after an image has been uploaded to the Service;
    • twenty-four hours after an image has been processed by the Service.
  • All finished tasks can be checked with the listFinishedTasks Method
  • Clients can immediately delete uploaded documents and recognized data with the deleteTask Method .
  • ABBYY will not store your data when the original files were deleted.

Certification

Is ABBYY Cloud OCR SDK certified?

  • Yes, the ABBYY Cloud OCR SDK service received the SOC 2 Type II (Service Organization Control report) certification from PriceWaterhouseCoopers.The latest report covers the period from July 1, 2018 to June 30, 2019.

What is exactly certified by the SOC report?

  • It is certified that the ABBYY Cloud OCR SDK service is compliant with regulations set forth by AICPA, the American Institute of CPAs (CPA = Certified Public Accountant) with respect to security, availability, processing integrity confidentiality, or privacy.

See here for more details http://www.aicpa.org/interestareas/frc/assuranceadvisoryservices/pages/cpas.aspx

What does the SOC 2 report of ABBYY Cloud OCR SDK contain?

The report consist of 4 parts:

  1. Description of the ABBYY Cloud OCR SDK Service.
  2. (ABBYY) management’s written assertion of the service organization regarding the description of the service organization’s system and the suitability of the design and the operating effectiveness of the controls in meeting the applicable trust services criteria.
  3. Service auditor’s (PwC) report that contains an opinion on the fairness of the presentation of the description and the suitability of the design and operating effectiveness of the controls to meet the criteria.
  4. A description of the service auditor’s (PwC) tests of controls and the results of the tests.

What does the SOC 2 certification of the ABBYY Cloud OCR SDK mean for customers?

  • SOC 2 certification means that customers can trust that ABBYY has established and follows strict information security policies and procedures, encompassing the security, availability, processing, integrity and confidentiality of customer data. The SOC 2 certificate confirms that ABBYY’s information security measures are in line with the unique parameters of today’s cloud requirements. ABBYY believes that this helps ABBYY customers that use the service to proof that they are working in accordance common practices.

Does the SOC 2 certificate mean that ABBYY Cloud OCR SDK is compliant with GDPR?

  • On the one hand, the SOC 2 report does not only cover security, data protection and privacy but also assesses processing integrity and availability of the service. In this respect, its scope is broader than GDPR. On the other hand, it is a standard defined by an US American institution, which means that is not related to EU data protection laws per se. However, the principles that are audited and certified are the basically same as required by the EU data protection laws. This and other means like the ABBYY privacy policy https://www.abbyy.com/en/privacy/ that ABBYY Cloud OCR SDK is compliant with GDPR and together with the Developer Agreement https://www.ocrsdk.com/developer-agreement/there comes a Data Processing Addendum (DPA)https://www.ocrsdk.com/dpa/valid for customers that sign-up online. For contractual customers from Europe we offer of course hardcopies of the respective documents with ABBYY Europe GmbH as contracting partner. For customers who prefer to close a contract with one of the other ABBYY subsidiaries we provide custom contracts and DPAs that ensure GDPR compliant processing as well if possible. Please contact the ABBYY sales office in your region for furhter assistance.

How can I get the SOC 2 report?

Is ABBYY Cloud OCR SDK GDPR compliant? Is there a DPA?

1.) Customers who buy online can process data in a GDPR compliant manner depending on their country of residency and choice of data processing location according to the following table:

Customer Domicile
EU Non EU
Data Processing LocationEU YES YES
Non EU YES NO

Please see details in the Developer Agreement https://www.ocrsdk.com/developer-agreement/and the Data Processing Addendum (DPA)https://www.ocrsdk.com/dpa/valid for customers that sign-up online.

2.) For customers who prefer to close a contract with one of the ABBYY subsidiaries we provide custom contracts and DPAs that ensure GDPR compliant processing as well if possible depending on the Customer domicile. Please contact the ABBYY sales office in your region for further assistance.


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